Frequently Asked Questions
You can order easily using our website.
When you find a product you just have to own, you can 'add to cart', register/login and go through the ordering process.
After the order is ready, you will receive 'order shipped' notification.
Your order summary will also be stored in your account.
We do indeed offer a guarantee.
OUR GUARANTEE GIVES YOU SPECIFIC RIGHTS. IT IS OFFERED AS AN ADDITIONAL BENEFIT TO YOUR RIGHTS UNDER LAW. YOU ALSO HAVE OTHER RIGHTS UNDER LAW WHICH MAY VARY FROM COUNTRY TO COUNTRY.
You can find out about your legal rights and remedies by contacting your local consumer advice service. In particular, the HOUSE of MODIR website has a legal duty to supply products that conform to the contract made with you. Nothing in this Guarantee will replace or lessen any of your legal rights or remedies.
Products sold by the HOUSE of MODIR website include a guarantee for Products which turn out to be faulty or not as described for 3 months from the original date of purchase.
For more information see our full terms and conditions.
We want you to be completely happy with your purchase. If however you would like to return an item ordered online, please do so within 30 days to HOUSE of MODIR, 14 Trelissick House, Green Parc Raod, Hayle, TR27 4DQ and ensure the order number is included.
Items must be in original condition. Customers are responsible for all returns costs and we are only able to refund the initial delivery charge if the items were damaged or faulty when delivered.
Please note, refunds can only be made to the original card used to make the order, and can take up to 10 days to process once they are received. If it is not possible to refund to the original card, then we will raise a voucher code for the correct value.
HOUSE of MODIR uses various carriers to ensure your package arrives by the estimated delivery date. Most orders are sent Standard Delivery. For faster delivery of most items, you can upgrade your shipping, for an additional fee, to Express Delivery.